How to get a crash dump file from a Windows blue screen In the ticker, you will be asked to provide a dmp file to help our engineering team investigate your issue. If you are experiencing repeated system crashes that lead to a blue screen and none of these solutions work, please open a support ticket. Restart your computer and it should start again without any issues. In that case, please try the following:ġ) Troubleshoot -> Advanced Options -> Command PromptĢ) Then type the following commands (replace C: by the drive where Windows is installed) C: If safe mode does not work, it is possible that is it not a regular blue screen but that FACEIT.sys is corrupted, so Windows is unable to load it. After you are in safe mode, go to C:/Program Files/FACEIT AC and delete FACEIT.sys. If the blue screen is preventing your system from starting, please go in safe mode (Troubleshoot -> Advanced Options -> Startup Settings -> Restart and then press 4). Make sure to scan your PC with anti-rootkit software such as Malwarebytes Anti-Rootkit. If your PC is overclocked, please try to disable it temporarily to check if this might be caused by an unstable overclock.īlue screens can in some rare cases be caused by a rootkit infection conflicting with the Anti-cheat. It is generally recommended to leave the program overnight as it may need multiple hours to find errors. Unfortunately blue screen error messages do not provide sufficient information to diagnose the cause of the crash. To help troubleshooting, you can try the steps below.įirstly, test your RAM with memtest86+. Running this program will allow us to make sure the blue screens are not caused by faulty RAM modules or other hardware issues, which are the most common causes. System crashes can have several causes including: A blue screen is usually accompanied by information detailing the crash.

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